| About Us Grapeland Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@grapeland.uk.com. | |
| Making A Purchase Making a purchase could not be easier. Just browse our Wine Cellar, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card and debit card payment. We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. On the rare occasions a wine is corked or faulty we will gladly offer a replacement or credit on the return of the bottle in quesion. Where a wine is not to your personal taste we will be happy o offer an alternative choice to replace any unopened wines returned. For any further information please contact us on 01923 284436. Please inform the carriers of any breakages or shortages at the time of delivery. Claims for these are required by post, fax or email within three working days of delivery. | |
| Shipping And Handling If you are concerned about any aspect of delivery please phone us on 01923 284436. Orders are normally delivered within 5 working days (delivery may take longer for Northern Ireland and the Highlands and Islands of Scotland). Delivery is free within the UK for orders over £250.00.Orders under £250.00 will incur a charge of £10.00. Only one delivery address per order. Please note that we do not deliver on weekends or UK National holidays. | |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days . | |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. | |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . | |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. | |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> Cancellation. If for any reason you wish to cancel an order, please notify us in writing no later than seven days after reciept of the wine. In such an event, all bottles must be returned to us unopened. | |
| Reaching Us If you need to contact us, please email us on info@grapeland.uk.com, alternatively, you can call on 01923 284436 or fax us on 01923 286346 or write to us at 27 Parkfield, Chorleywood, Hertfordshire WD3 5AZ. | |
| Privacy Policy Grapeland Ltd. do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. | |
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